Core Concepts

Agent

The core entity of 派宝. Each agent binds to a messaging account (WhatsApp/Telegram) and has its own AI persona, knowledge base, and conversation history.

Tenant

派宝 uses multi-tenant architecture. Each tenant represents an independent business entity with isolated data, agents, and settings.

Knowledge Base

The information source for AI responses. Supports PDF, text files, and web links.

LLM Models

派宝 supports Claude (Anthropic), GPT-4 (OpenAI), and Gemini (Google).

Conversation

Each customer-agent chat is an independent conversation with full context retention.